Website User Manual

General website navigation

The same menu is available on every page. Use it to move around the store without losing your cart.

What you will see

• Logo — opens the home page.
• Shop, New, Combos, Offers, Track — main links in the top menu.
• More — Categories, New Arrivals, Wellness Journal, About Us, Contact, and both user manuals.
• Search — find a product by name.
• Heart — wishlist for this browser session.
• Bag — My Orders (asks you to log in if needed).
• Cart — items you have added. The badge shows the count.
• Person icon — Login / Register, or My Profile, My Orders, My Coupons and Logout after you sign in.

On a phone

1. Step 1: Tap the menu (three lines) on the left to open Browse, Your Account and Help.
2. Step 2: Use the search box inside that menu, or tap the search icon.
3. Step 3: Use the bottom bar for Home, Shop, Categories, Orders and Account.

The footer also has About, policies, FAQ and these manuals. Offers, banners and category names come from the live website.

Home page

The home page is the first screen when you open the website. It shows current banners, wellness collections, categories and products that are active today.

1. Step 1: Open arogyasthal.com or tap the logo.
2. Step 2: Swipe or click the large banner if more than one slide is available. Each slide may have its own Shop button.
3. Step 3: Scroll to Shop by Wellness, Shop by Category, new products, combos, sale items or reviews, then tap a card to open that collection or product.

A promo bar may appear at the very top with current offers. You can close it. The text on that bar is set by the store and can change.

Shop by Category

Categories come from the live category list. Names, pictures and the number of tiles change when the store updates them.

1. Step 1: On the home page, scroll to Shop by Category, or open Home → Categories, or tap Categories in the phone menu.
2. Step 2: Tap a category card (or Shop Now).
3. Step 3: Browse the products on that category page. Use the sidebar or the Filters button on a phone to switch categories.

You can also open Shop and pick a category from the left list. Wellness tags such as Hair Care or Skin Care filter the shop list.

Search product

Search looks through products listed in the shop.

1. Step 1: Click or tap the search box in the header (on a phone, tap the search icon or open the menu).
2. Step 2: Type the product name or a few letters you remember.
3. Step 3: Press the search button. Matching products open on the Shop page.

If nothing useful appears, try a shorter name, open a category, or ask the chatbot for help.

Product details

The product page shows the live name, photos, price, stock, description and reviews for that item.

1. Step 1: Open a product from Home, Shop, a category, search, Offers, Combos or New Arrivals.
2. Step 2: Look at the photos. Tap a small picture to change the main image.
3. Step 3: Read the short description, full description and specifications. Check the price and “in stock” line shown on the page.

If the product has more than one pack size, use Select Variant. The price and stock update for the size you pick. Related products may appear with an option to add a related bundle.

Anyone can write a public review on this page (name, email, rating and review). After a delivered order, you can also leave a verified review from My Orders. See the Customer Portal Manual.

Add to cart

Your cart is saved for this browser session so you can keep shopping.

1. Step 1: On the product page, choose the variant if there is a list.
2. Step 2: Tap Add to Cart to stay on the site and keep browsing, or Buy Now to go straight to checkout.
3. Step 3: Confirm the cart icon count has gone up, then open Cart when you are ready.

Shop cards also have a cart button and a wishlist heart. Add to Cart is disabled when the product is out of stock.

Cart

The cart lists every item you added, with the live price, quantity and totals.

1. Step 1: Tap the cart icon or open /cart.
2. Step 2: Use + or − to change quantity, or Remove to delete a line.
3. Step 3: Check the order summary (subtotal, any discount, delivery and grand total shown on screen), then tap checkout.

If the cart is empty, use Browse Products to return to the shop. You can apply a coupon on the checkout page.

Checkout

Checkout has four steps: Cart → Details → Payment → Confirm. You can check out as a guest. You do not need an account first.

1. Step 1: From the cart, continue to Checkout.
2. Step 2: If you already have an account, tap Login here. Otherwise fill the form as a guest.
3. Step 3: Check the order summary. Totals update when you change payment method or apply a coupon.

Expected delivery date shown on checkout is calculated for the current order. An email is optional for guests, but useful for order updates.

Address details

We use this address to pack and send your order. Fill it carefully.

1. Step 1: Enter your Customer Name and a 10-digit Mobile Number starting with 6–9. Alternate number is optional.
2. Step 2: Type your Full Address, then City, District, State and 6-digit Pincode.
3. Step 3: Add an email if you want order messages. Review the summary, then choose payment.

The profile page later shows the address saved from your orders. You enter a fresh address each time you check out.

COD / Online payment

Choose one payment method on checkout. The amount you pay is the grand total shown on that page.

Cash on Delivery (COD)

• Pay in cash when the parcel arrives.
• Delivery charges, if any, follow the amount shown in the summary (not a fixed number in this manual).

Online Payment (Prepaid)

• After you place the order, Razorpay Checkout opens for UPI, card or netbanking.
• Payment is confirmed only after the website verifies it.
• Online orders may show free shipping when that offer is active on checkout.

1. Step 1: Select Cash on Delivery or Online Payment (Prepaid).
2. Step 2: Read the short note that appears for online payment.
3. Step 3: Place the order. For online pay, complete Razorpay. For COD, wait for packing and delivery.

If an online payment does not finish, keep your order number and use Complete Payment from My Orders, or contact support. Do not pay the same order twice unless support asks you to retry.

Place order

1. Step 1: Recheck name, phone, address, items and the grand total.
2. Step 2: Tap Place Order. The button shows the live total. Wait until it says Processing… Do not tap twice.
3. Step 3: For COD you see a confirmation with your order number. For online pay, finish Razorpay, then the success screen.

Save the order number. Use it on Track Order (no login needed). If you created or already have an account, the same order also appears under My Orders.

Offers & coupons

Offers are live. A discount you saw yesterday may change. Trust the cart and checkout totals.

• Offers / Sale — products currently on sale.
• Combos and New Arrivals — extra collections when they are published.
• Checkout may apply an automatic discount when your order meets the current rule. The label and amount appear in the summary only when they apply.
• Delivery may be free above the threshold shown at checkout.

1. Step 1: On checkout, find Have a coupon?
2. Step 2: Type the coupon code exactly as given (from email, My Coupons, or a campaign).
3. Step 3: Tap Apply. If it works, the coupon discount line updates. Use Remove coupon to take it off.

Signed-in customers can view assigned coupons under My Coupons. A coupon may have rules (minimum order, expiry). The page and the apply message explain why a code is accepted or refused.

Product sharing

On the product page, use the Share row to send the live product link and price shown on that page.

1. Step 1: Open the product you want to share.
2. Step 2: Choose WhatsApp, Facebook, the phone share sheet, or Copy link.
3. Step 3: Optionally download or share the product card image. The card uses the current name and price.

Chatbot (Ask Arogyasthal)

The green Ask Arogyasthal button sits on website pages. It helps with products, Ayurveda questions about listed items, orders, account links and website help. It does not replace a doctor.

1. Step 1: Tap Ask Arogyasthal at the bottom of the page.
2. Step 2: If asked, choose English or Hindi (Roman Hindi — Hindi written in English letters).
3. Step 3: Type a short question or tap a suggested chip, then tap Send / Bhejein.

Good questions

• Product name, ingredients, how to use a listed product.
• Order, payment, coupon or account help (the bot points you to the right page).
• Suggested chips such as products, orders or contact.

The chatbot uses the live catalogue and site settings. It will not invent medical claims or prices that are not on the store. If it cannot answer, use Contact or WhatsApp.

English / Hindi language selection

The shopping pages are in English. Language choice is for the Ask Arogyasthal chatbot only.

1. Step 1: Open the chatbot. The first message asks you to pick a language.
2. Step 2: Tap English for English replies, or Hindi for Roman Hindi (example: “Aapka order track karne ke liye…”).
3. Step 3: The choice is remembered for this browser tab. Tap Change Language / Language badlein to switch.

You can also type “English”, “Hindi” or “Roman Hindi” in the chat box. Menus, checkout and product pages stay in English.

Customer login

Login is optional for shopping. Use it to see orders, coupons and your profile.

1. Step 1: Tap the person icon, then Login, or open /account/login.
2. Step 2: Sign in with Google, or enter the email and password you registered with.
3. Step 3: After login, use My Profile, My Orders and My Coupons from the same menu.

New customers can Create a free account. Guest checkout still works. Full account steps are in the Customer Portal Manual.

Common problems and simple solutions

I cannot find a product.

Search a shorter name, open Shop by Category, or ask the chatbot. The product may be out of stock or not listed right now.

Add to Cart is grey or does nothing.

The item or variant may be out of stock. Pick another size if the list has one, or try later.

My cart is empty after I closed the browser.

The cart is stored in this browser. Use the same phone or computer, or add the items again.

Checkout says the form is incomplete.

Name, 10-digit mobile, full address, city, district, state and 6-digit pincode are required.

Online payment window did not open.

Allow pop-ups for this site, then open My Orders and tap Complete Payment, or contact support with your order number.

Coupon is not applying.

Check spelling, expiry and any minimum shown when you apply it. Some codes are only for signed-in accounts (see My Coupons).

The chatbot is quiet.

Wait a moment and send again, or use Contact / WhatsApp. Pick English or Hindi if the language chips are showing.