Customer Portal Manual

Login

Sign in to see your profile, orders and coupons. You can still shop as a guest without an account.

1. Step 1: Open Login from the person icon, the phone menu, or the checkout “Login here” link.
2. Step 2: Enter the email and password you used when you created the account.
3. Step 3: Tap Sign in to my account. You return to the page you came from when a return link is set (for example checkout).

Need an account first? Open Create account, enter name, email and password (at least 8 characters), then sign in. New here? Create a free account is also on the login page.

Google login

Google sign-in uses your Google account. We do not store your Google password.

1. Step 1: On Login or Create account, tap Sign in with Google or Create account with Google.
2. Step 2: Choose the Google account and allow the request if Google asks.
3. Step 3: You return to Arogyasthal signed in. Use the same Google account next time.

If Google shows an error, try again, use email login instead, or contact support. Pop-up or cookie blockers can stop the Google window.

My Account

After login, My Account is your hub. On a computer the left menu lists the pages. On a phone, use the person icon, the menu, or the Account tab.

• My Profile — name, email, phone and saved address.
• My Orders — every order on this account.
• My Coupons — coupons assigned to you.
• Change Password — set a new password if you use email login.

The header also has a notification bell when you are signed in, and a bag icon for My Orders.

My Profile

Profile is a read-only view of the details stored for your account.

1. Step 1: Open My Profile.
2. Step 2: Check Full Name, Email, Phone, Status and Delivery Address.
3. Step 3: Use Change Password or My Orders from the buttons under the details.

You cannot edit name or address on this page. Address is taken from your orders at checkout. To send a parcel to a new place, enter the new address on the next checkout. To correct a name or email, contact support.

My Orders

My Orders lists orders linked to your signed-in account. Status and amounts are current.

1. Step 1: Open My Orders.
2. Step 2: Read the order number, date, order status badge and payment status badge.
3. Step 3: Tap View Details for the full page. Use Pay Online or Complete Payment if those buttons are shown.

If the list is empty, you have not placed an order on this account yet (guest orders appear here only after they are linked to the same email/account). Use Start Shopping to open the shop.

Order details

The details page is the full record of one order.

1. Step 1: From My Orders, tap View Details.
2. Step 2: Read the status timeline, item list, amount details and payment details.
3. Step 3: If the order is delivered, you may see Rate Your Products on the same page.

You will see the live order number, placed date, current order status, payment mode (COD or Online), payment status, and totals as stored for that order. Online payments may show gateway name, transaction ID and payment date when they exist.

Order tracking

There are two ways to follow an order.

A. From your account

1. Step 1: Open My Orders or Order Details.
2. Step 2: Read the order status badge and the Order Status Timeline.
3. Step 3: Status moves as the team updates packing and dispatch. Refresh the page to see the latest step.

B. Public Track Order (no login)

1. Step 1: Open Track Order from the top menu or phone menu.
2. Step 2: Type the order number exactly (from the confirmation screen, SMS or email).
3. Step 3: Tap Track Order. You see delivery area, progress steps, items and the current total.

If the order is cancelled, the page says so. Contact support if you need a replacement or refund. The chatbot can also point you to Track Order.

Payment status

Payment status is stored on the order. Typical labels you may see include Paid, pending/unpaid, or Failed. The exact word on your order is the one that counts.

• COD — you pay when the parcel arrives. The badge stays unpaid until payment is recorded. You can tap Pay Online / Pay Online Now if you prefer to pay earlier.
• Online — complete Razorpay after placing the order. If it did not finish, tap Complete Payment on My Orders or Order Details.

1. Step 1: Open the order.
2. Step 2: Check Payment Status and the paid amount if shown.
3. Step 3: If payment failed, retry with Complete Payment once. If money left your bank but the status is not Paid, wait a short time, then write to support with the order number and bank reference.

Razorpay is the online gateway. There is no receipt-upload step on the current website.

My Coupons

My Coupons shows codes assigned to your account (for example festival offers or rewards after a delivered order).

1. Step 1: Open My Coupons.
2. Step 2: Read each card: code, offer text, expiry and whether it is still available.
3. Step 3: Copy the code, go to checkout, paste it in Have a coupon? and tap Apply. You can also share a coupon card if the Share button is enabled.

If the page says you have no active coupons, none are assigned right now. Public checkout coupons (from a message or banner) can still be typed on checkout when they are valid.

Product review & rating

There are two review places. Both use the live product list.

Verified review (after delivery)

1. Step 1: When the order status is delivered, open that order’s details.
2. Step 2: Under Rate Your Products, tap 1–5 stars (required).
3. Step 3: Optionally write a short review, then tap Write Review or Edit Review.

Public review on the product page

1. Step 1: Open the product.
2. Step 2: Scroll to Customer Reviews. Enter name, email, star rating and review text.
3. Step 3: Tap Submit Review.

Please review only products you have used. Reviews help other shoppers. They are not a medical prescription.

Forgot password

Use this if you signed up with email and password and cannot log in. Google-only accounts should use Google login instead.

1. Step 1: On the login page, tap Forgot password? or open Forgot Password.
2. Step 2: Enter the email on the account and tap Send Reset Link.
3. Step 3: Open the email, follow the reset link, and set a new password. Then log in.

Check spam if the mail is slow. If the email is not on an account, you will not get a working reset. Create an account or use Google instead.

When you are already logged in, use Change Password: current password, new password, confirm, then Update Password.

Logout

Logout signs you out on this browser so the next person cannot see your orders.

1. Step 1: Tap the person icon in the header.
2. Step 2: Tap Logout.
3. Step 3: The menu returns to Login / Register.

Always log out on a shared computer. Your cart in that browser may still be there; your account pages will ask you to sign in again.

Customer support

Use support when an order, payment or account step does not match this manual.

1. Step 1: Keep your order number (and payment reference if money was deducted).
2. Step 2: Open Contact Us, email, phone or WhatsApp using the details at the end of this page, or tap Ask Arogyasthal.
3. Step 3: In the chatbot, pick English or Roman Hindi, then describe the problem in short words (order, payment, coupon, login).

The chatbot can send you to Track Order, My Orders, FAQ or Contact. It cannot change an order for you. Policies for shipping, payment, returns and cancellation are linked in the sidebar.

Common problems and simple solutions

I forgot my password.

Use Forgot Password with the same email, or sign in with Google if that is how you joined.

Google login fails.

Allow cookies and pop-ups, try another browser, or use email login.

I cannot see an order I placed as guest.

Use Track Order with the order number. Then log in with the same email you typed at checkout, or ask support to link the order.

Payment shows unpaid but I already paid.

Wait a few minutes and refresh My Orders. If it is still unpaid, contact support with the order number and bank/UPI reference. Do not create a second order unless support says so.

I cannot edit my profile.

Profile is view-only. Change the delivery address on the next checkout, or ask support to update account details.

I cannot write a verified review.

Verified reviews appear only on delivered orders. You can still leave a public review on the product page.

My coupon list is empty.

No personal coupon is assigned yet. You can still try a valid public code at checkout.